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Tourtellotte Solutions is committed to the success of our customer base. Our goal is to guide and assist in the successful implementation of our application solutions. To do this effectively, we ensure that our customers have the knowledge to fully leverage our product offerings and gain the value that is intended and expected.
Training and knowledge transfer
Product training
Run initial simulation in tandem with user teams
Integration
Assist with XML interface to clinical trial management system
Creation of several user-defined custom reports
Projected output and trial endpoints
Scenario based reports
tcVisualize Technical Support
US EST business hours phone support available (8am-6pm EST)
Email and instant messaging based support also available
Onsite assistance with simulation setup and execution when necessary
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